Step 1: Conduct an initial inspection of the RMK
|1||Confirm the unit disconnect or breaker is in the ON position. (Rooftop unit powered on.)|
|2||Verify that no water has accumulated at the bottom of the enclosure|
|3||Verify that the Run LED on the Turntide Supervisor is lit and solid green (and NOT flashing.)|
|4||Verify that cellular modem LED from left to right, three green and three blue.|
If the RMK passed this initial inspection, go to Step 2: Connect to cellular modem with your phone and test connectivity on page 49.
If the RMK did NOT pass this initial inspection, examine other potential issues in RMK In-Depth Troubleshooting Steps on page 4
Step 2: Connect to cellular modem with your phone and test connectivity
Premise: You will add the cellular modem Wi-Fi network to your phone and then use your phone to browse the internet, therefore confirming the modem is capable of transmitting and receiving a signal.
|Locate the modem SSID* on the NEMA 4X enclosure door. *The SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID.|
|2||Using your phone, locate the modem SSID on the Wi-Fi list.|
|3||Enter the SSID password from the label on the NEMA 4X enclosure door. The password is usually smc12345.|
|4||Ensure you have a connection. (Depending on your brand of phone, a checkmark might appear next to the SSID.)|
|5||Browse the web using the Wi-Fi. If you can reach a site, then the modem is working. In the example, the browser found the site of the 2022 NCAA football champions.|
|6||If the modem is NOT working, continue troubleshooting the cellular modem. Go to Cellular Modem Troubleshooting|