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No Motor Controllers Reporting Data - Troubleshooting Steps

  • Updated

If the modem can be seen remotely but no motor controller activity is being reported to Cloud services, the issue is likely the Turntide Supervisor because it is the gateway between the motor controller and Cloud services.

  • Step 1: Verify that the Turntide Supervisor is powered up correctly
  • Step 2: Troubleshooting the Supervisor when the RUN LED is not lit

Step 1: Verify that the Turntide Supervisor is powered up correctly

Verify Supervisor Powered Up Correctly

When first powered up, the Supervisor will have a flashing green RUN LED. The boot process takes approximately 15 seconds. Once the Supervisor completes the boot process, the RUN LED will be solid green.

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Results:

  • If the RUN LED continues flashing and is NOT solid, the Supervisor failed the boot process and needs to be replaced. Contact Turntide Technical Support 877-776-8470 (877-PRO-TIP+).
  • If the green RUN LED is NOT lit on power up, go to Step 2: Troubleshooting the Supervisor when the RUN LED is not lit.

Step 2: Troubleshooting the Supervisor when the RUN LED is not lit

1

Verify AC voltage on the Turntide Supervisor using a multimeter:

  • 24VCOM (formerly 24V L)
  • 24VAC (formerly 24V H) You should be getting within +/- 10% of 24VAC.

The Supervisor runs normally between 21.6 to 26.4 VAC.

Screenshot_2023-04-24_at_1.47.51_PM.png
2 Verify polarity of 24VAC wiring going into Turntide Supervisor terminals.
  • Power wire (+) is 24VAC (formerly 24V H)
  • Common wire (-) is 24VCOM (formerly (24V L)

Improper termination can cause issues with the Supervisor.

If the motor controller is wired to Turntide Supervisor (uncommon in today’s installations), verify the polarity on the D2+ and D2- terminals.

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3

Check the CAT6 cable Verify that the CAT6 ethernet cable is snapped into the Turntide Supervisor port correctly.

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Verify the connection of the ethernet cable between the cellular modem and the Turntide Supervisor.

If connected properly, you will see lights on both sides of the ethernet cord. Sequence: One light solid yellow and the other will be flashing green, confirming communication.
   

 

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