Wi-Fi Signal strength is measured in RSSI (Received Signal Strength Indicator), which is measured in decibels per milliwatt (dBm).
The smaller the dBm value, the better the signal. Your signal should be -70 dBm or better.
| RSSI Value | Strength Level of Wifi Signal |
|
-50dbm |
Excellent |
| -60dbm | Very Good |
| -70dbm | Good (minimum) |
| -80dbm | Low |
| -100dbm | No Wifi Signal |
Step 1: Verify the RRSI using the Turntide Technician App
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| 2 |
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You can now see the signal strength rssiAvg/rssiMax/rssiMinu and the SSID. (Note that the SSID should match the one on the label of the RMK enclosure door.) The Turntide Technical Support team an verify the RSSI remoted if necessary. |
Step 2: Change RMK-002 Placement
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Standard RMK-002 provides a Wi-Fi signal to accommodate a 40 foot radius. In the following example, the RMK are located on RTU1 and RTU5 |
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Moving the RMK (20 feet) to RTU2 results in good RSSI for all units. |
Step 3: Upgrade to RMK+ Long Range to increase Wi-Fi signal when relocation not possible
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Standard RMK-002 provides a Wi-Fi signal to accommodate a 40 foot radius. In the following example, the RMK are located on RTU1 and RTU5. |
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In the following example, RTU4 and RTU8 are reporting intermittently because of a weak signal. |
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You could move RMK1 and RMK2 to RTU4 and RTU8, respectively. But now RTU1 and RTU5 now have a low RSSI (we signal). |
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The solution is to upgrade to RMK+ Long Range Wi-Fi Access Point so as to increase the standard RMK signal radius to 150 feet. By upgrading to RMK+ LR (long range) on RTU1 and RTU5, all motor controllers now have a good RSSI signal. |
Check LEDs on PoE Injector for RMK+
If the PoE Injector LEDs are not lit, this typically means the 24VAC power was connected with the polarity crossed.
Check LEDS on Router for RMK+
(Specific for Micro Tik brand)
- On startup (when powered on) a programmed/configured MicroTik makes a single beeping sound.
- An unprogrammed/unconfigured MicroTik makes a sound followed by a beeping sound
| LED | Indicates |
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Blue = powered ON. Red = Voltage level incompatible. Check the 24VAC to 12 VDC power adapter or wiring. |
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| SFP | Not used |
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Ethernet port 1 to be connected to the cell modem Green = Cell router connected Off = Not connected. Check ethernet cable connection to the cell modem. |
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Ethernet port 2 to be connected to Turntide Supervisor Green = Turntide Supervisor connected Off = Not connected. Check ethernet cable connection to the Turntide Supervisor or verify that the Turntide Supervisor has power. |
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Ethernet port 3 to be connected to POE Injector Green = POE Injector connected Off = Not connected. Check ethernet cable connection to the PoE Injector or verify that the PoE Injector has power. |
Once everything is connected correctly and functioning, the following LEDs should be visible: Power=Blue, 1=Green. 2=Green, 3=Green. (The yellow light around ports 1,2, and 3 will flash green.)
Troubleshoot Long Range Wi-Fi Access Point Using LED Color Status
Ubiquiti Antenna UniFi AC AP Mesh Pro long-range
To Reboot the antenna: Unplug and plug the ethernet cable to reboot the antenna.
Important: If the RESET button on Ubiquiti UniFi AC AP Mesh Pro longrange Wi-Fi access point is pressed and held for five seconds before releasing, it sets the antenna back to factory defaults.
Do NOT perform the factory reset in the field unless Turntide Technical Services requests it. Do NOT press the REST button.
| LED Color | Status |
| Flashing white, off every ½ second | The antenna is initializing and booting up |
| Steady white | The antenna is awaiting adoption |
| Steady blue | The device is adopted and in normal operation mode. (Access point is broadcasting SSIDs) |
| Strobing white / Off | If this happens, power cycle the antenna. If this doesn’t help, contact Turntide Technical Support 877-776-8470 (877-PRO-TIP+). See also: https://help.ui.com/hc/en-us |
| Quickly flashing white / blue | The device firmware is currently being upgraded. Do NOT interrupt this process. |
| blue and flashing Off every 5 seconds | Antenna has lost network connectivity and is search for the wireless uplink |
| Rapid flashing blue / Off | The antenna “locate” feature was activated in the UniFi network application |
| Flashing white - blue - Off |
The antenna is in TFTP* mode. If this mode wasn’t intentional, check if the antenna’s Reset button is jammed. The button should click when pushed. To enable TFTP mode:
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| LED Off |
The antenna is offline. Verify the power, POE, and ethernet cables to troubleshoot. |
* TFTP = Ubiquiti's Trivial File Transfer Protocol (TFTP) recovery method is the process followed to recover firmware on Ubiquiti devices. This method is useful when an unstable device connection exists or when the device cannot be accessed. These difficulties are typically due to some form of firmware corruption.