Notifications Setup

Notifications allow users to receive alerts via email or SMS text. This can include anything from equipment diagnostics or malfunctions. In this article you'll learn how to set up notifications for a site and check notifications for an existing site.

Adding a New Notification for a Site 

1. In the left menu, click on the Notifications icon
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2. Click Add New
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3. Fill the following fields 
   1. Customer: Choose the Customer that this alert is for 
   2. Name: Create a Name for the Notification that reflects the purpose of the alert. 
   3. Notification For
      1. Alerts: Any alert that was added to the hub during its configuration. This is the most common option. 
      2. Gateway Status: Will notify you when the Turntide equipment is no longer connected to the cloud 

Configuration 

Note: If you only fill out the Sites field but leave all other fields blank, the user will receive every alert that was configured during the setup of the hubs at the site selected. 

1. Sites: Choose the sites for which you’d like this alert to apply to 
2. Equipment: Choose the specific equipment that you’d like this alert to apply to 
3. Alert State:
   1. Active: Receive an alert when the alert goes active
      1. Definition: alarm went above/below alarm threshold 
   2. Archived: Receive an alert when the alert is archived
      1. Definition: alarm has closed for 24 hour and is no longer presented in the user interface
   3. Closed: Receive an alert when the alert is closed
      1. Definition: Alarm has returned to normal and been acknowledged 
   4. Inactive: Receive an alert when the alert is inactive
      1. Definition: alarm has returned to normal but not been acknowledged
4. Alert Category: Choose the specific categories from which you’d like to receive an alert.  
   1. If left blank the user will receive alerts from all categories. 
5. Alert Severity: Choose the severity of the alerts that you’d like to receive alerts for. 
   1. If left blank the user will receive alerts from all categories. 
6. Enabled: Toggle this to Enable the notification. In the future if you don’t want the notification to be active, you can toggle off the Enable button. This way you don’t have to delete the notification and have it in the future.  

Send Email To / Send SMS To 

1. Enter the email or phone number of the recipient. 
2. Start Time/End Time: This is when the period of emailing/texting alerts can commence and conclude.
   1. Ex. If the Start time is 8AM and the End Time is 8PM, any alarms that occur after 8PM will not be sent.
3. Email Subject: The email subject can be customized but you can also leave it as the default. 
4. Message: The body can be customized but you can also leave it as the default. You can also add text after what is there by default. 
5. Digest: Enabling Digest will group all the alarms that were generated during that period of time as one email. 
6. Escalation: Allows the unresolved Alarm to be emailed or SMS texted to another email address or number.  
   1. Send Email To: This will be a new recipients email address, possibly a supervisor or a contractor to initiate a service call. 

Checking or Updating Notifications for an Existing Site 

1.  In the left menu, click on the Notifications icon
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2. Locate the site and notification that you'd like to address
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3. Use the instructions in the above section "Adding a New Notification for a Site" to troubleshoot, starting at Step 3. 
   1. If you are not receiving notifications, go through the steps to ensure every field is properly configured.